Agents and Workflows is a free course from OpenAI Academy, online. It takes about 1.5 hours and ends with a free badge. We rate it intermediate level; the provider doesn't say.
For office workers who already use ChatGPT and want to hand multi-step work to agents without coding. It's free, about 90 minutes, and focuses on the skills that matter: clear boundaries, context and checking results. The caveats: it's ChatGPT-centric, and it's the third course in OpenAI's sequence, so beginners should start with AI Foundations. For a Microsoft 365 equivalent, see Transform your everyday business processes with agents from Microsoft Learn.
What you'll learn
Free OpenAI Academy course for people ready to direct structured work with AI agents. Covers defining outputs and boundaries, giving agents context, reviewing results, building reusable workflows and keeping human oversight. Pass the assessment with 80% or more to earn a course badge.